Grab a cuppa, there’s a lot to cover! ☕️
ANY PERSON OR ENTITY (“User” or “You”) USING OR OTHERWISE ACCESSING THE SITE AT swiftaid.co.uk (“Site”), OR THE APP KNOWN AS “Swiftaid” (“App”) OR ANY OF THE INFORMATION CONTAINED WITHIN THE SITE OR THE APP MUST AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“Agreement”).
You agree to provide only true, accurate and complete information to us via the Site and the App. Any personal information provided by Users will be treated with appropriate care and security in accordance with our Privacy Policy.
The Site and the App, together with all software, content, data and other materials contained therein (“Content”) are owned or controlled by Streeva Ltd, a company registered in England under Company Number 09451226 with offices at Carsize Barn, Carsize Lane, Leedstown, Hayle, TR27 5EX, UK. Streeva Ltd is referred to in these terms and conditions as “we”, “us”, “our” or “Swiftaid”. When you register with (or otherwise access) the Site or the App, you are contracting with Swiftaid. You must be at least 18 years old to register with Swiftaid.
You agree: to not allow anyone else to use your email address to access the Site, the App or any Content; to not do anything which would assist anyone else to gain access to any secured area of the Site or the App; and to not create additional registration accounts for the purpose of abusing the functionality of the Site, the App or any Content, or other Users, or to seek to pass yourself off as another User. If you think someone else has obtained your account details, please let us know immediately via help@swiftaid.co.uk and we will freeze your account as quickly as possible. Please note that you will be responsible to Swiftaid and to others for all activity that occurs under your account.
Swiftaid is an online business acting as an intermediary offering facilitation and administration of the governmental scheme which enables registered charities to reclaim tax on donations made by UK taxpayers to effectively increase the amount of the donation (“Gift Aid”) for the benefit of UK Taxpayer donors (“Donors”) and Registered Charity clients (“Charities”) (together, the “Service”). We claim Gift Aid on donations identified to us on each Charity’s behalf where we have authority to do so from the Donor. It is each Charity’s responsibility to ensure that all donations identified to Swiftaid are eligible for Gift Aid (as Gift Aid will be processed on all donations identified to Swiftaid).
Each Charity must at the time of registration with Swiftaid get an authorised individual(s) to authorise Swiftaid as an agent. If HMRC requests information from Swiftaid to carry out compliance checks, each Charity agrees to timely provide all reasonable assistance as requested by Swiftaid. Each Charity is responsible for ensuring donations meet the charity specific ‘qualifying donation’ requirements and each Charity shall indemnify Swiftaid against any and all fines, penalties or other costs and expenses incurred by Swiftaid in connection with any act or omission of the Charity or any other third party other than in accordance with this Agreement.
that donations identified to us as being eligible for Gift Aid meet the qualifying donation requirements set by HMRC;
that the Charity does not and will not claim, or allow any third party to claim, any Gift Aid benefit (including GASDS) on any previously-identified donations without first confirming to Swiftaid; and
that Swiftaid will be notified of any donations that are refunded.
the Service will meet your particular requirements;
the Service will be uninterrupted, timely, secure, or error-free;
the results obtained from the use of the Service will be accurate, complete, reliable or effective; or
the quality of any content or services obtained by you from the Site or the App, from us, or from any third parties’ websites to which the Site or the App is linked, will meet your expectations or be free from mistakes, errors or defects.
No fees are charged to Donors.
Details of all current fees, including subscription charges, processing fees, free Gift Aid allowances and usage-based charges, are published on our pricing page.
For provision of the Service, Swiftaid offers Charities optional paid services (“Paid Services”), which may include, but are not limited to:
Annual subscription services – e.g. monthly HMRC claim submissions, extended record storage, audit support, and access to additional features according to the selected plan.
Processing fees – percentage-based Gift Aid processing fees and annual fee-free allowances, as set out on the Swiftaid Pricing page. Any Gift Aid amount above the free allowance is not processed under the Basic tier.
File transfer services – such as the Gift Aid Finder and Claim Submission Service.
Enterprise-level services – e.g. bespoke integrations, dedicated account management, and service-level agreements.
The specific features and fees applicable to each tier are set out on the Pricing page and may be updated from time to time. All Fees are exclusive of VAT (or other applicable taxes) unless otherwise stated.
Subscription fees are payable annually in advance and are processed securely by Stripe, our third-party payment provider. By subscribing, you authorise Swiftaid (via Stripe) to charge your chosen payment method on a recurring annual basis until cancelled. Use of Stripe is subject to Stripe’s Services Agreement in addition to these Terms.
Receipts and invoices for subscription payments are available via Stripe and can be accessed through your Stripe customer account or provided by Swiftaid. Swiftaid shall issue an invoice directly to the Charity for any percentage-based processing fees incurred.
Subscriptions renew automatically each year unless cancelled before the renewal date. You may cancel your subscription at any time; access to Subscription Services will continue until the end of the period already paid for. The Gift Aid Finder service for the Great Gift Aid Hunt runs on an annual sign-up basis and does not automatically renew.
Enterprise-level services and bespoke work are subject to separate written agreements between Swiftaid and the charity, including any agreed fees and payment terms.
If payment cannot be processed, Swiftaid reserves the right to suspend or terminate access to the relevant Paid Services until payment is successfully received.
If any payment remains outstanding beyond 30 days from the due date, Swiftaid may charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, accruing daily until payment is received in full.
Swiftaid reserves the right to adjust fees or features from time to time. Current fees and subscription pricing are published on our pricing page.
Your continued use of the Service after any fee changes have been published constitutes acceptance of the updated pricing.
The Charity authorises third-party providers to send transaction data to Swiftaid whenever a donation source is added to the Swiftaid service. The charity authorises Swiftaid to store and use this transaction data to create Gift Aid declarations.
For all Paid Services (including subscriptions, enterprise services, and bespoke work), fees are payable in advance and are non-refundable (in whole or in part). If you cancel a subscription, access to Subscription Services will continue until the end of the paid period, after which no further fees will be charged.
Please note that online services cannot be returned or refunded. Swiftaid shall not be held responsible for any provision of service or electronic delivery that is incompatible with your operating system or other problems specific to your device. If you are in doubt as to whether or not the Service is suitable for your requirements, please carefully evaluate the Service before registering to use the Service. If you are still unsure, you may contact us via help@swiftaid.co.uk for further information. Nothing herein affects your statutory rights.
The Site, the App and the Content are intended only for the purposes specified or implied therein, and your use of the Site, the App and/or Content is entirely at your own risk. Please note that, whilst we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date, complete or free of defects, and is subject to change at very short notice. All Content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law. Swiftaid, unless otherwise stated herein, owns or controls all relevant intellectual property rights in the Site, the App and the Content. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site, the App or the Content in any form (including storing it in any medium) other than as expressly allowed herein or as set out in the Site, the App and the Content (or under UK or local law). The Content is for your personal use only, and is not for re-distribution, transfer, assignment or sublicense.
You agree to obey all applicable laws in using the Site and the App, and agree that you are responsible for the content and/or communications you send to or initiate via the Site and the App. You agree that you are responsible for everything that you transmit to or in relation to the Site and the App and you specifically agree (in relation to the Site and/or the App):
not to participate in any form of activity which is unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, sexually-oriented, racially-offensive or otherwise includes objectionable material;
not to engage in any commercial activities not approved in writing by Swiftaid;
not to register more than one account for yourself or anyone else;
not to input or transmit content that contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any data or other information of any third party;
not to input or transmit content that contains anything which could be used to determine or alter the architecture of the Site and/or the App, or could be used to decompile, disassemble, or reverse engineer the Site and/or the App;
not to collect personal data about other users for commercial or unlawful purposes;
not to use automated means, including spiders, robots, crawlers, data mining tools, or the like to download data from the Service – unless expressly permitted by Swiftaid;
not to impose an unreasonable or disproportionately large load on our infrastructure; or
not to attempt to gain unauthorised access to Swiftaid’s computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Service or the Site or the App.
If you encounter or become aware of any objectionable or infringing or unlawful content available anywhere on or via the Site or the App, please immediately report such material (and the specific page on which it is found), or if you believe that you are the owner of the copyright or other rights in any material appearing on the Site or the App, or if you have any other complaint about the Site, the App or any Content or other posted materials, please contact us via help@swiftaid.co.uk (making sure to include both the Uniform Resource Locator (“URL”) for the non-complying content and the reasons you believe it does not comply). Please note that there may be adverse legal consequences if you make a false or bad faith allegation through this process.
Either party shall have the right at any time to terminate this Agreement by not less than 30 (thirty) days notice in writing to the other party. Notwithstanding any such termination, fees paid for the 12-month Subscription Services term remain non-refundable, and the Charity remains responsible for payment of all fees due for the full contract term. Swiftaid may at any time terminate this legal Agreement, in our sole discretion without prior notice to you and without reimbursement, if we believe that you may have breached (or acted in a manner indicating that you do not intend to or are unable to comply with) any term herein, or if we are legally required to do so by law, or if continuation is likely to be no longer commercially viable. You acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites or any unlawful act or omission, including cooperating with law enforcement authorities in investigating suspected criminal violations. Your account will be terminated if, in our reasonable opinion, you are determined to be a repeat infringer.
You agree that the liability of Swiftaid to you under this Agreement shall be limited to the total amount of fees actually paid by you to Swiftaid for the Paid Services giving rise to the claim during the twelve (12) months preceding the event giving rise to such liability (or, if greater, GBP100).
Except as set out herein, we shall not be liable for any indirect, incidental, special, or consequential loss of any kind in contract, tort or otherwise arising out of your use of the Site, the App or the Content, or in relation to the goods and/or services that we provide.
Nothing in this Agreement shall operate to limit or exclude liability for death or personal injury caused by negligence of Swiftaid.
The brands, products and service names used in the Site, the App and the Content (including without limitation, “SWIFTAID” and the “SA” logo) are trademarks or trade names of Swiftaid or its trading partners unless otherwise stated.
All Intellectual Property Rights in and to the Charity’s name and logo remain the property of the Charity. The Charity agrees to consider, in good faith, reasonable requests from Swiftaid to support awareness-raising efforts, such as, but not limited to, providing a testimonial, participating in a case study, or sharing information about Swiftaid through its social channels or fundraising groups. Additionally, the Charity shall not unreasonably withhold consent for Swiftaid to display the Charity’s name and/or logo on its website and promotional materials to indicate a collaborative relationship.
You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, “Interfere”) with the Site, the App and/or the Content in any manner. If you in any way interfere with any of these, you agree to pay all damages we incur as a result. We will cooperate with the authorities in prosecuting any User who Interferes with the Site, the App, the Content or otherwise attempts to defraud Swiftaid or any other parties through your use of the Site, the App or the Content or any services provided hereunder. We reserve the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. You agree that we may block your access, and at our sole discretion to disallow your continued use of the Site, the App and/or the Content. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.
Your use of the Site, the App and/or the Content creates no partnership, client, fiduciary or other professional relationship.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations hereunder that is caused by events outside our reasonable control.
If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.
No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.
This Agreement may be varied from time to time by our posting new terms on the Site and/or the App, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site and the App (or other such date as shown in such notice). Your continued use of the Site, the App and/or the Service constitutes agreement with and acceptance of any such amendment or other changes. We constantly experiment and innovate with the Site and the App in order to provide a better experience for Users and you hereby acknowledge and agree that the form and nature of the Service may change from time to time without prior notice to you.
This Agreement shall be governed by and construed in accordance with the laws of England. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Courts of London, England.
If you have any questions, please contact us at the following address: Streeva Ltd, Carsize Barn, Carsize Lane, Leedstown, Hayle, TR27 5EX, UK, or email us via help@swiftaid.co.uk.
Version 16 - 24 November 2025