Important information

If you

  • make a donation to a charity through a website such as JustGiving, or directly to a charity via their website; and
  • you agree to add Gift Aid to your donation,

you will be setting up an account with us, Swiftaid (our full company details can be found in clause 2)

By making your donation, you are also authorising us to automatically add Gift Aid on all eligible donations which we are able to identify as being made by you (this tax year, or in the future). More information on this can be found in clause 4.4.

As a Swiftaid account holder, we will provide you with certain services and more information on what you can expect to receive can be found in clause 4.5.

You can suspend or deactivate your Swiftaid account at any time by following the instructions in clause 4.9.

Your account, and the services we provided you, will be subject to our terms and conditions as set out below.

Our terms

1. THESE TERMS

These are the terms and conditions on which we supply our services to you.

Please read these terms carefully before creating an account with us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

3. VOLUNTARY CONTRIBUTORS

3.1. CONTRIBUTIONS TO SWIFTAID

  1. Nature of Contributions Contributions made to Swiftaid are voluntary payments intended to support our mission of automating Gift Aid tax relief for charities and individuals. These contributions do not constitute charitable donations and are not eligible for Gift Aid. Swiftaid is a for-profit entity, and contributions do not entitle the contributor to any financial return, equity, or ownership stake in the company. Swiftaid is committed to making Gift Aid processing free for charities, ensuring they can maximise their fundraising efforts without incurring processing costs when using Swiftaid.
  2. Payment Structure Contributors may choose between one-off, monthly, or yearly payments. Payment processing is handled through third-party providers such as Stripe and is subject to their respective terms and conditions. By making a contribution, the user agrees to these terms.
  3. Cancellation & Refund Policy
    1. One-Off Contributions: These payments are generally non-refundable. However, if an error occurs during processing, please contact us.
    2. Recurring Contributions: Contributors may cancel their monthly or yearly payments at any time via their Swiftaid account settings or by contacting our support team. Cancellation will prevent any future payments but will not refund past contributions.
    3. Refund Requests:
      1. If you believe a contribution was made in error, you may request a refund within 14 days of the transaction. Refunds will be granted at Swiftaid’s discretion.
      2. Refunds will be considered in cases of duplicate transactions, accidental payments, or payment processing errors.
      3. To request a refund, please contact support team. Requests will be reviewed and processed within a reasonable timeframe.
  4. Consumer Rights & Compliance Swiftaid operates under UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We provide transparency regarding payments, and users are entitled to receive an email confirmation of all transactions. For recurring payments, a reminder email will be sent before the next charge is applied.
  5. Use of Funds Contributions support Swiftaid’s ongoing development, operational costs and expansion of services for individuals and charities. Contributors do not have the right to direct how funds are allocated.

4. SWIFTAID ACCOUNT HOLDERS

4.1. OUR CONTRACT WITH YOU

How a binding contract is formed between us and you depends on whether:

  1. you set-up your account with us directly (in which case, clause 4.2 applies), or
  2. you make a donation to a charity through a website such as JustGiving, or directly to a charity via its website and choose to add Gift Aid to your donation, in which case clause 4.3 will apply.

4.2. CREATING AN ACCOUNT WITH US DIRECTLY

To create an account with us via our website, you will need to follow the onscreen prompts. On entering your email address and clicking “continue” we will send you a link in an email to the email address you provided. By following that link you will be taken to our website and be asked to provide some further information. On providing that information and clicking “confirm” you will have created your account and a binding contract will have been formed between you and us.

4.3. CREATING AN ACCOUNT IN ALL OTHER CIRCUMSTANCES

If on making your donation to a charity through a website such as JustGiving, or directly to a charity via its website, by agreeing to add Gift Aid to that donation we will automatically set-up an account for you and a binding contract will have formed between you and us. We will email you with details of how you can access your account after you have made your donation.

4.4. YOUR ACCOUNT

  1. When you create an account with us (however you do that), you authorise us to act as your “Donor Intermediary” on all charitable donations you make in this tax year (and the following tax year, if the authorisation is received between the 1st of March and the 5th of April inclusive). This means we will automatically add Gift Aid to eligible donations which we are able to identify as being made by you. We identify eligible donations using personal identifiers, including your name and address, email address, payment cards and phone number.
  2. We will keep records of authorisations for up to six years after the end of the tax year in which they were given and will produce this information to HMRC as required. You can cancel your authorisation for us to act as your Donor Intermediary for any reason and at any time by visiting here.
  3. By creating an account, you confirm that you are a UK taxpayer. You also agree that if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed in a year, you will have to pay the difference.

4.5. OUR SERVICE

  1. Our services include:

    1. on your behalf (as a Donor Intermediary) make Gift Aid declarations on all qualifying donations you make in the authorised tax years (which we are able to identify) including those made since the start of the tax year in which you created your account;
    2. allowing you access to our platform; and
    3. providing you with an annual donation summary (via email, SMS or letter) which will set out:
      1. the total amount of donations that were Gift Aided;
      2. the maximum amount of Gift Aid that can be claimed on donations; and
      3. a reminder that, if you pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed in a year, you will have to pay the difference.

  2. These services are explained in more detail on our website.

  3. We provide you with these services in return for you setting up an account with us and allowing us to use some of your personal data in accordance with our privacy policy (and we will only use your personal data in accordance with our privacy policy).

4.6. REAUTHORISATION

  1. In order for us to continue making Gift Aid declarations on your behalf, to you, you need to reauthorise us to do so for each tax year.
  2. When we send you your annual donation summary (as set out in clause 4.5) we will ask you to reauthorise us at that point.
  3. If you do not reauthorise us when we send you your annual donation summary, we will ask you to reauthorise us:
    1. when you next log-in to your account; or
    2. we match a charitable donation you have made (we will send you an email letting you know we made the match and ask you to reauthorise us at that point).
  4. Until you do reauthorise us, we will be unable to make Gift Aid declarations on your behalf.

4.7. OUR RIGHTS TO MAKE CHANGES

  1. We may change the services

    1. to reflect changes in relevant laws and regulatory requirements; and
    2. to implement minor technical adjustments and improvements, for example, to address a security threat (and these changes will not affect the services).

  2. We may also make more significant changes to the services. If we do this we will let you know, before we make the changes, what the changes are and how they will affect the services. If you do not like the changes and no longer want to receive the services, you can end this contract by closing your account by visiting here.

4.8. PROVIDING THE SERVICES

  1. We will provide the services on an ongoing basis from the date the contract between you and us comes into existence until it comes to an end.
  2. We may have to suspend the supply of the services to:
    1. deal with technical problems or make minor technical changes; or
    2. update the services to reflect changes in relevant laws and regulatory requirements.
  3. We will contact you in advance to tell you we will be suspending the supply of the services, unless the problem is urgent or an emergency. If we do this, you can either:
    1. keep your account open, in which case we will recommence delivery of the services as soon as we can; or
    2. end this contract by closing your account and we will cease to provide you with the services.

4.9. ENDING THIS CONTRACT AND DEACTIVATING YOUR ACCOUNT

  1. You can end your contract with us at any time by closing your account by visiting here.
  2. You can also deactivate your account which will remove our authorisation to act as your Donor Intermediary, in which case we will immediately cease to create any Gift Aid declarations on your behalf.
  3. We may end this contract at any time by writing to you if you break the terms of this contract.
  4. We may write to you to let you know that we are going to stop providing the services. We will provide you with as much notice of this as we reasonably can.

4.10. OUR DELIVERY OF THE SERVICES

  1. We are under a legal duty to supply the services in conformity with this contract. We are also required to carry out the services with reasonable care and skill. If we do not do this then you have the right to ask us to repeat the services.
  2. We will endeavour to make the services available 24 hours a day, seven days a week, except for:
  3. planned maintenance carried out during the maintenance window of 10.00 pm to 2.00 am UK time; and
  4. unscheduled maintenance, in respect of which we will try and give you as much notice as possible.
  5. If you have any questions or complaints about the services, please contact us using our contact details which can be found here.

4.11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

  1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the services.

4.12. OTHER IMPORTANT TERMS

  1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer, you can end this contract by closing your account by visiting here.
  2. This contract is personal to you, therefore you can not transfer your rights or your obligations under it to another person.
  3. This contract is between you and us. No other person will have any right to enforce any of its terms.
  4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  6. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
  7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If any dispute arises in connection with this contract we and you agree that we will enter into mediation, openly and honestly, to settle the dispute and will do so in accordance with the CEDR Model Mediation Procedure (you can find out more about CEDR at their website cedr.com). If we and you are unable to agree on a mediator within 14 days of notice of the dispute, CEDR will nominate a mediator. If you are not satisfied with the outcome of the mediation, you can still bring legal proceedings.

Version 13 - 1 April 2025